A Few Things You Might be Wondering
At our company, customer satisfaction is important to us. We strive to provide the best products and services to our customers and make sure they have a positive experience with us.
If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price within 30 days of receiving the product. ‘Ukuleles that have been customized are not eligible for refunds.
Items must be returned in original, as-shipped condition with all original packaging and no signs of use in order to receive full refund. Buyer will be responsible for all shipping costs. All returned items must include all original packaging, manuals, accessories, etc. (if applicable).
We are dedicated to providing the highest level of service and quality to our customers to ensure their complete satisfaction.
Refund Policy is only applicable for online purchases. Read more.
Standard delivery usually takes around 4 business days.
Shipping from Hawai'i can be a unique challenge due to the distance from the mainland United States.
However, our team works diligently to ensure that your package is carefully prepared and shipped in a timely manner, so you can receive your items as soon as possible.
Please note that when ordering around the holiday season, shipping carriers may experience delays due to an increase in package volume.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Warranty Coverage: Our 'ukuleles come with one year (1) warranty that covers defects in materials and workmanship for the original purchaser. This warranty does not cover damage resulting from misuse, abuse, accidents, or normal wear and tear.
Warranty Claims: If you believe your 'ukulele has a defect covered under this warranty, please contact us at firstname.lastname@example.org. We'll ask you to provide proof of purchase and a description of the issue you're experiencing. Pacific Ukulele reserves the right to determine upon inspection if the warranty claim is valid or not. If we determine that the issue is covered under warranty, we'll repair or replace the 'ukulele at no charge to you.
Please note that you are responsible for shipping the 'ukulele to us for evaluation, and we'll cover the cost of shipping the repaired or replaced instrument back to you.